FREQUENTLY ASKED QUESTIONS
WHERE DO YOU OFFER SOUVENIRS?
WHERE ARE YOUR PHOTOS TAKEN?
Our photos are taken around the Pacific Northwest.
WHERE CAN I FIND AFFORDABLE PRINTS TO DECORATE MY HOME OR GIVE AS GIFTS?
HOW MUCH WILL I NEED TO SPEND TO GET SOME GREAT PHOTOS OF THE LEWIS-CLARK VALLEY?
HOW DO I CONTACT MATTHEW'S DIGITAL PRINTS, WHEN I VISIT THE LC VALLEY AREA?
Call us at any time. 509-254-1932
IF ANY QUESTIONS ARISE DURING THE CHECKOUT PROCESS, GIVE US A CALL: 509-254-1932
WHY DO YOU NEED MY PHONE NUMBER?
The reason we need your phone number at checkout is if there is a problem with shipping or any other problem we can call you and let you know.
CAN I TRUST YOU WITH MY CREDIT CARD NUMBER?
We use PayPal & Stripe the industries leading most trustworthy shopping carts. Our checkout process uses SSL Security.
AM I REALLY GETTING THE BEST DEAL?
We strive to offer the best quality products possible and the best possible price. Since these are our brand products and we manufacture them, we are able to use high quality materials and to keep the price down.
WHERE DO YOU RECOMMEND WE HANG FRAMED PRINTS?
We recommend you hang your framed print in a well-lit location away from direct sunlight.
HOW WELL IS PACKING FOR SHIPMENTS?
Our shipping process is great! In fact, before all shipments leave our facility, we professionally pack each frame and/or product to ensure safety on delivery.
HOW LONG DOES AN ORDER TAKE?
Our normal order turnaround time, depending on the quantity and product, is within 2 weeks after the receipt of the order. We professionally ship all items FedEx to ensure a safe delivery. If you need an order FAST, please reach out to us so that we may try to arrange a faster delivery date.
DOES MDP SHIP INTERNATIONALLY?
DOES MDP REQUIRE DEPOSITS?
Yes. Matthew's Digital Prints typically requires a minimum of half of the order cost for both photo shoots, custom work and projects, as well as bulk product purchases. Please note that the deposit may vary depending on the order or project.
DO YOU OFFER WHOLESALE PRICES?
IF I DON'T HAVE A BUSINESS CAN I PURCHASE AT THE WHOLESALE RATE?
Yes. If your order is greater than 15 products. Please feel free to contact us with any questions you may have.
what is your return policy?
If you are unsatisfied with any item that you purchase you may return it within 30 days of the purchase date for a partial refund. Manufacturing & handling costs will be deducted from your refund. You will be required to pay return shipping for any item returned. Refunds will only include the cost of the product, and any transportation or shipping costs will not be reimbursed. All returns must be previously authorized by Matthew's Digital Prints, or we will accept it as a donation. Shipping costs for refunds are non-refundable.
The following exclusions below apply
1. If the item has been damaged in any way.
2. If the item has been opened or used
3. It is not returned within the allotted 30 day time period.
4. If the item is a digital copy of any kind.
5. If the item returned to Matthew's Digital Prints is damaged, or if it is lost in shipping. (Please insure your return packages to ensure safe arrival.)
IS THERE A MONTHLY FEE FOR DROP SHIPPING?
No, we do not have a monthly fee.
DO YOU HAVE A MONTHLY MINIMUM PURCHASE?
No, we do not have a monthly minimum.
WHAT ARE THE BENEFITS OF DROP SHIPPING?
The drop shipping model has a number of advantages:
- Lower Capital Requirement
- Wider Product Selection
- Reduced Risk
- Location Independence
- Highly Scalable
- High Profit Margins
ARE YOU ABLE TO SHIP INTERNATIONALLY?
Yes, we are able to ship worldwide.
If you have any additional questions please give us a call at any time:
PAYMENT & TAX QUESTIONS
WHAT DOES "MDP" MEAN?
WHEN WAS MDP FOUNDED?
WHERE IS MDP LOCATED?
We are located in Clarkston, WA which is located on the Eastern part of Washington State.
HOW DO I APPLY FOR A JOB WITH MDP?
HOW CAN MY BUSINESS BECOME A DISTRIBUTOR OF YOUR PRODUCTS?
WHAT RIGHTS DO I HAVE TO MATTHEW'S DIGITAL PRINTS PHOTO?
You do not have the right to print, sell, copy, alter, crop or edit our photos in any way. This does not change even after the purchase of a print, unless you are given written permission by Matthew's Digital Prints. All our photos are copyrighted, and any such act is a copyright infringement.
ARE YOU ABLE TO DO CUSTOM WORK?
CAN I CARRY YOUR PRODUCTS IN MY STORE?